A: We take training seriously. When we couldn’t find a program that met our standards, we created our own. Smart Sitter training covers everything a parent would want their sitter to know—from proper communication guidelines to infant care and everything in between. We update it annually to ensure it stays comprehensive. If there’s a topic you’d like us to include, feel free to reach out! Contact: Morgan@stlsitter.com

For Members scheduling in Casual Care, there is a three hour minimum requirement. You do not have to keep your sitter for the entire three hours, but you are required to pay them for the full three hours. Exceptions to this can made when scheduling in Consistent Care, and for before and after school care arrangements. Talk to our team for specifics!

A: Each sitter goes through a custom on-boarding process to prepare them for providing in-home care. It starts with an Application, and includes; Face to Face Interviews, Reference checks, Background and Driving Record Check, CPR certification, and Smart Sitter Training.

A: Nanny (Full-time Care): Provides consistent, full-time care. It's their career, so they’re deeply involved in your child's daily routine. Often live-in or work long hours. Helps with school runs, meals, homework, and more. Babysitter (Casual Care): Offers flexible, short-term care. Perfect for date nights or occasional outings. Engages kids with fun activities and light supervision. Usually hired on an as-needed basis. Mother's Helper (Support While Parents are Home): Assists with childcare while parents are present. Great for busy households needing an extra hand. Helps with light chores and entertaining the kids. Ideal for new parents adjusting to a routine STL Sitter provides Casual Care, and Consistent Care, which is our alternative to a nanny! Families looking for a mothers helper, should disclose this expectation up front!

A: Our sitters have been to almost every hotel in St. Louis, and we would be happy to help you confirm a babysitter for your visit! Please reach out to our team, who will provide a code to use at registration, along with instructions for scheduling.

A: Our platform is managed 24/7 by real people. We handle the logistics for over 500+ sitters—so trust us, we have no choice! Additionally, requiring credit card authorizations helps us verify a member's identity. This provides an extra layer of security, to keep our sitters safe!

A: Absolutely! Our Consistent Care feature is designed for moms like you in mind. It allows you to pre-schedule and meet your sitter in advance, ensuring you feel comfortable and confident in your choice. This feature is a fantastic alternative to hiring a nanny and is our most popular scheduling option. It’s all about giving you peace of mind so you can focus on enjoying + managing your time.

A: Your feedback is important to us! When you share feedback about your sitter, it goes directly to our platform managers. They use this information to support our sitters and ensure professional performance. (Another perk of membership!) We love passing along positive feedback to celebrate the great work our sitters do! If there’s ever negative or constructive feedback, we address it directly with the sitter to help them improve and ensure you have the best possible experience. Your input helps us keep our standards high and our sitters at their best!

A: Yes, our members have the flexibility to select a sitter for a specific appointment. When clicking "Book an Appointment," choose "Casual Care," and specify the date and time you need coverage, a list of available sitters will be presented. You'll be able to view the name, photo, and profile of each available sitter, allowing you to choose someone who aligns well with your family's needs. It's important to note that while you may have a preferred sitter, their availability to confirm isn't guaranteed. In such cases, our team will promptly match you with the next available and suitable sitter!

A: In the event your preferred sitter is unavailable, our team of dedicated Moms will promptly secure an alternative sitter for you. You'll receive an email confirmation as soon as the replacement sitter is confirmed, and you can view their profile directly from your member account. (Another perk of membership!) Please note that sitters have the option to decline appointments they may not feel suited for. We know it's frustrating, but please don't take it personally!

A: While we appreciate the importance of communication, our sitters adhere to communication boundaries outlined in our LEGAL AGREEMENTS! They cannot manage extensive communication with multiple families due to the nature of their responsibilities. However, we are Mom's, and we understand that there are specific situations requiring your sitter's attention prior to arrival. Here's what you can do: If you have information pertinent to the ARRIVAL, you can conveniently share it directly from the Member dashboard. To do this, locate the appointment details, and select "CHANGE DETAILS." Use the text box to relay the new details. This information will be sent directly to the confirmed sitter. For more intricate details, you can contact your sitter directly. The sitter's phone number becomes visible in your member account ONE HOUR before the confirmed start time. This provides an appropriate window to TEXT your sitter or request a call upon arrival. Important Note: Per our Terms and Conditions, communication between Members & Providers outside of a scheduled sit is strictly prohibited. This policy respects each user's privacy & time.

A: We ask our Sitters to respond to each appointment request by 10pm on the day it's received. We make exceptions for appointments scheduled at the last minute, or appointments scheduled for two plus weeks in advance. In the event you don't receive a response, our team is alerted, and works diligently behind the scenes on your request. While we can't guarantee a specific timeline, rest assured our team always operates with a sense of urgency. Once your request is submitted, no further action is required, unless a team member reaches out to you directly.

A: If sitters are not listed as available when scheduling your requested time, it is likely that we are currently sold out. You may then complete scheduling + payment without selecting a provider, our office will be alerted and assign a sitter as soon as they become available. If you would prefer to remove your request, you are able to cancel the appointment at any time, in your online account. If your timing is at all flexible or there is a portion of the request that is more crucial to be covered, please let us know and we can update the request accordingly. If our team is unable to secure coverage within 48 hours or less of the requested start time, you may choose to cancel the request, without penalty, and we will issue the scheduling fee as a credit to your account, to be towards future appointments. Our staff works to fill these requests in the order they are received, and will notify you as soon as there is an update.

A: Absolutely! Our sitters enjoy returning to families they know and will do their best to accommodate your requests, provided their schedules allow. If you don't see your preferred sitter's availability on the platform, you can bypass selecting a sitter altogether by choosing "Next." On the following page, you can enter the name(s) of your preferred sitter(s). Our team will then check with your requested sitter first before making a match. Please note: Our sitters have the flexibility to create their own schedules, so their availability may be limited unless they receive a specific request.

A: STL Sitters are happy to transport your children, wherever they need to go! All STLSITTER's have; clean driving records, and they drive their own insured vehicles. (#STLSitterTip- Sitter's profiles also include the make of the vehicle and the number of car seats available!) Be sure to provide detailed instructions within your appointment notes, regarding any transportation needs, and car seat / booster seat installation. +Sitters are owed a Mileage Fee when transporting kiddos during the time of the sit, in their own vehicle. It is also recommended that providers drive their own vehicle, due to their Independent Contractor status.

A: YES! Time change requests can be submitted for confirmed appointments, via your member account. These requests go directly to your sitter, to either confirm or decline, based on their availability. If your sitter declines your time change request, the original appointment time & sitter will remain confirmed. If your sitter is not able to accommodate your request, and you would like us to work on securing another provider for the new times, please contact our office for alternative solutions. Additional scheduling fees may apply.

A: STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following: Strep Pink eye Hand Foot and Mouth The Flu *Covid-19 If your child has any other conditions (ear infection, low-grade fever, virus, teething, etc.) your sitter can still arrive as scheduled- however, please provide advanced notice to our office, in case additional accommodations are needed. SITTER RATE FOR SICK CHILDREN: Sitters charge $25/hour for sick children. Please Note: If you are required to cancel the appointment due to one of the illnesses listed above, normal cancellation rates apply.

A: We prioritize transparent communication with our sitters AND request that Sitters notify our platform managers, in the case of personal emergencies, before reaching out to you, the parent. Our team will then make every effort to assign a replacement sitter or communicate alternative options, so that you are not stressed! (Another perk of membership!)

A: Sitters are paid for childcare services only. Sitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc. We outsource these services to our friends at Lose the List!

A: To ensure the safety of our community, sitters on our platform who claim vaccination status must provide proof to us, and our team keeps this information on file. Similar to our policies on background checks, CPR certification, and driving records, we handle the verification process, so members do not need to request proof upon the sitter's arrival.

A: No, we do not facilitate nanny placements! Our sitters, primarily composed of undergrad and grad students, as well as young professionals, have busy schedules that may not accommodate full-time commitments. However, we provide an innovative alternative, that we call Consistent Care. This method allows members to request a schedule in advance, paying only for the specific days and times that are needed., This is a flexible solution that combines the benefits of both a nanny and a babysitter. Read more here! Consistent Care

A: Each STLSITTER completes a thorough process, starting with a face-to-face interview and the provision of personal references. Our team conducts background and driving record checks, CPR certification. Once on-boarded, Sitters engage in a complimentary and continuous training and monitoring from platform managers.

A: Yes! Congruent with State Guidelines, STL Sitter recommends 1-Sitter for every 4-Children (1:4) present at an appointment. In addition to this, we encourage a maximum of 3-Children '2 Years Old or Younger', per Sitter. *Please note, if requesting group child care for the first time on our platform (i.e. care for 5 or more children and/or for an event / organization / etc.), please contact our office directly so we may ensure coverage is properly secured. This helps our sitters feel comfortable & confident when confirming your appointment! **Providers' hourly rate subject to increase for group care, based on the # of children present and/or expectations of the appointment. As requested, please contact our office for requests of this nature, and a manager will confirm the hourly rate that is owed.

A: STLSITTER provides babysitting services across a wide area in and around St. Louis, Missouri. Our primary service area includes most of St. Louis and parts of St. Charles County, highlighted in green on our service map, with no additional fees for sitters commuting within this zone. For appointments in our extended service area, marked in yellow, a flat fee for gas compensation is owed to the provider per appointment. This fee typically starts at $10 and is subject to change. View the full map of our service areas and search your home address to verify if it is located within the normal or extended service areas. **We may accommodate locations slightly outside this area, depending on sitter availability and travel considerations. For detailed service coverage, please visit stlsitter.com/service-area or contact our team for additional support.

A: We do not have an age minimum, whenever you feel ready, we will provide an experienced sitter! *Every STL Sitter completes the Smart Sitter infant care, and safety training module

Yes, we do offer overnight services! These bookings typically require oversight from a manager, and the rates are structured differently to accommodate the extended hours. To arrange an overnight sitter, simply email us with your preferred schedule and any specific requirements, and we’ll handle the rest!

A: Consistent Care is one of the two scheduling options available for STLSitter members. Families can plan ahead for the upcoming 6-8 weeks, with weekly appointments that don't necessarily have to be weekly or consistent, but the more regular the schedule, the more consistent the babysitter! We accept care requests throughout the year, although wait times may vary based on volume, with peak periods in August/September and January.

A: While we can attempt to expedite requests, we cannot guarantee an immediate match. If you require an earlier start, please specify the details in the request's description. Our team can add the dates to your request and make efforts to accelerate the process. Alternatively, if you're flexible with your coverage, you can schedule immediate dates through casual care while waiting for your Consistent Care match.

A: Yes! If consistency is important to you, and you want concierge assistance, you can schedule any request through Consistent Care. Please Note - We do encourage a minimum of 8 total appointments per Consistent Care request, in these circumstances. Smaller requests (7 or less total appointments), are generally best scheduled through Casual Care.

A: Anyone on our team can answer general questions about Consistent Care - but for specific inquiries, speak with our Consistent Care Coordinator! Please Click Here to Schedule a complimentary consultation call, so that our team can give you our undivided attention, and answer any & all questions!

A: Sitters are encouraged to disclose any travel plans or conflicts upfront, prior to confirming the Consistent Care request. However, if unforeseen circumstances arise that are out of their control and your STLSITTER is unable to fulfill their commitment to an appointment, they will follow our notification protocol. This involves reaching out to our team for support. We will then make every effort to assign a replacement sitter or communicate alternative options to you.

A: Yes! We need to know when you want a sitter to make a match! While the appointments don't have to be weekly or consistent, having a more consistent schedule allows us to provide more consistent coverage. Registration: Consistent Care Requests are accepted on a rolling basis. This means families can submit their care requests at any time of the year, choosing their preferred start date, as long as they provide two+ weeks' notice, with the possibility of a waitlist.

A: It's possible, but it can be a bit complicated! We recommend a complimentary consultation before registration if you have unique scenarios or requests. This way, we can discuss your specific needs and find the best solution for you.

A: Yes! During the registration process there is a box specifically dedicated to requesting a specific provider. We pride ourselves on provider retention, and always work to support them in ways that allow them to work with us for as long as possible!

A: We cannot make long-term care arrangements due to the nature of our providers' changing schedules. However, when a member submits their request, they can make a note about your desire for a longer-term commitment. Families and Sitters can "renew" Consistent Care requests and continue working with a family consecutively, if schedules allow. This IS possible, however requires flexibility on behalf of both parties!

A: Yes! If the provider's schedule allows, we always encourage them to continue with their current families. In the event that you keep your sitter for an additional round, we waive the $30 logistics fee. (Just ask us for a code, or pay for it when registering and ask for a credit/refund and we are happy to accommodate).

A: You can expect communication from our team within 24 hours of submitting your request. A manager will review it and provide you with an estimate of the timeline. Once a match has been made, members will receive a Consistent Care Proposal outlining each appointment and the babysitter available to confirm. At this time, small edits can be made, such as removing or adding a handful of appointments, before the request is accepted. Expect to see 2-3 babysitters on to your proposal, based on our experience, this provides the most desirable outcome, and flexibility! For more details, visit our Consistent Care page.

A: The proposal consists of the dates and times you entered for care, along with the sitter(s) personal profile who is matched for that day. Families can review the details, before deciding whether to proceed with a meet and greet or reject the proposal and start over.

A: No, unfortunately we are not able to ever “guarantee” coverage, although we do take great pride in exhausting every effort to help each family who makes a request.

A: Absolutely! As part of the Consistent Care process, once a match is made, we'll provide a proposal detailing the specifics of each appointment, including a link to the provider's profile. Upon your approval, we'll coordinate a complimentary video meet and greet or, if you prefer, a paid in-person appointment. The choice is yours!

A: We prioritize your satisfaction. If you encounter any concerns during a session, please reach out to our office and speak with a manager. We're committed to working through the situation to find a suitable solution!

A: Yes, every appointment is accompanied by a scheduling fee!

A: Absolutely! We completely understand that families explore different options to find the best option. Members can cancel their request at any time by accessing their online account, navigating to the Consistent Care Requests tab, and selecting "cancel this request." It's important to note that, at this stage, the $30 logistics fee is non-refundable.

A: We are always happy to assist in adding additional appointments! We'll verify your current provider's availability and seamlessly include the additional appointments into your account through casual care. In case your provider is unavailable, we can aid you in scheduling another provider using our casual care feature.

A: If our team reviews your request and has concerns about our ability to match you, we'll promptly notify you via message. We'll provide potential solutions or refund your logistics fee. While we're committed to every request and aim for transparency, we cannot guarantee a match, especially during peak times like back-to-school, which may experience increased demand or a shortage of providers.

A: Each appointment at STLSITTER includes a scheduling fee of either $10 or $25. For Consistent Care requests, there is an additional $30 logistics fee. When reviewing a Consistent Care proposal, members will find a detailed breakdown in a green box, providing a transparent calculation of the estimated total without any hidden costs.

A: Your dedicated CC Manager is Anabelle Copeland! If you ever need to reach her, you can schedule a call or message her directly on our platform, and she will respond within 24 hours!

A: After you submit your request, our managers will initiate direct communication on our platform. They will seek clarifications, provide estimated matching times, and offer updates. You don't need to inquire about your request status; our team will proactively reach out with details as soon as available!

A: In the event your first choice declines, our team steps in to swiftly secure an available sitter for you! You'll receive email confirmation as soon as the sitter is confirmed, and their profile will be accessible for you to learn more about them. Sitters have a limited number of declines per month for various reasons. While we understand the frustration of not getting your initial choice, our aim is to ensure each of your requests is promptly confirmed with a provider comfortable and confident in meeting all your specified details.

A: Yes! When you schedule an appointment, you will be prompted to enter the desired date + time for coverage. You will then view the name, photo, and profiles of Potential Sitters, and select their first choice, based on who you believe would be the best fit for your family. Please note: Your first choice might not always be available for confirmation. In such cases, our team will step in to match you with another Sitter, who is able to confirm the appointment, and meet the expectations!

A: For casual care appointments, unfortunately, no. Because our sitters are in high demand, they are not available for additional interviews without compensation. However, if getting to know your babysitter is important to you, our Consistent Care scheduling option is probably best suited for you, vs our casual care option However, Consistent Care requests allow families to set more specific parameters, to have a complimentary video Meet and Greet prior to the appointment, or, paid in-person test appointment. All of appointment scheduling is completed on behalf of the members- concierge style!

A: While we appreciate the importance of communication, our sitters adhere to communication boundaries outlined in our LEGAL AGREEMENTS! They cannot manage extensive communication with multiple families due to the nature of their responsibilities. However, we are Mom's, and we understand that there are specific situations requiring your sitter's attention prior to arrival. Here's what you can do: If you have information pertinent to the ARRIVAL, you can conveniently share it directly from the Member dashboard. To do this, locate the appointment details, and select "CHANGE DETAILS." Use the text box to relay the new details. This information will be sent directly to the confirmed sitter. For more intricate details, you can contact your sitter directly. The sitter's phone number becomes visible in your member account ONE HOUR before the confirmed start time. This provides an appropriate window to TEXT your sitter or request a call upon arrival. Important Note: Per our Terms and Conditions, communication between Members & Providers outside of a scheduled sit is strictly prohibited. This policy respects each user's privacy & time.

A: We cannot guarantee a specific timeline for every request, but we work as quickly as we can. Our sitters are required to respond to requests each evening by 10pm. If no response is received it is likely that our team is working on it behind the scenes. Our after hours managers will reach out to provide status updates as they become available. After your request has been submitted, nothing more is needed from the member! A confirmation email will be sent as soon as your provider confirms online. If an appointment is 14 days+ away, providers are allowed a window of 24-36 hours after the initial request to ensure they are able to commit to the appointment.

A: We ask our Sitters to respond to each appointment request by 10pm on the day it's received. We make exceptions for appointments scheduled at the last minute, or appointments scheduled for two plus weeks in advance. In the event you don't receive a response, our platform managers will be alerted, and work diligently behind the scenes, on behalf of your request. While we can't guarantee a specific timeline, rest assured our team always operates with a sense of urgency. Once your request is submitted, no further action is required, unless a team member reaches out to you directly.

A: Absolutely! Our sitters enjoy returning to families they know and will do their best to accommodate your requests, provided their schedules allow. If you don't see your preferred sitter's availability on the platform, you can bypass selecting a sitter altogether by choosing "Next." On the following page, you can enter the name(s) of your preferred sitter(s). Our team will then check with your requested sitter first before making a match. Please note: Our sitters have the flexibility to create their own schedules, so their availability may be limited unless they receive a specific request.

A: STL Sitters are happy to transport your children, wherever they need to go! All sitters on staff have clean driving records, and drive their own insured vehicles. (#STLSitterTip- Sitter's profiles also include the make of the vehicle and the number of car seats available!) Be sure to provide detailed instructions within your appointment notes, regarding any transportation needs, and car seat / booster seat installation. +Providers are owed a Mileage Fee when transporting kiddos during the time of the sit, in their own vehicle. It is also recommended that providers drive their own vehicle, due to their Independent Contractor status.

A: YES! Time change requests can be submitted once per appointment, via your online client account, and at no extra charge. These requests will go directly to your sitter to confirm or decline quickly, based on their availability. If your sitter declines your time change request, the original appointment time & sitter will remain confirmed. If your sitter is not able to accommodate your request, and you would like us to work on securing another provider for the new times, please contact our office for alternative solutions. Additional scheduling fees may apply.

A: Select the "wiggle room" option when scheduling the appointment date and time. This feature lets your sitter know that the end time is TBD. Families are required to compensate their sitter from scheduled start time to scheduled end time. Plus any wiggle room used at the end of the appointment. But, by using "Wiggle Room" payment starts being calculated by the minute, offering a more tailored compensation approach. There is no additional cost on the platform to select this option when scheduling.

A: STL Sitter cannot dispatch a sitter to a home if your child has been positively diagnosed with any of the following: Strep Pink eye Hand Foot and Mouth The Flu *Covid-19 If your child has any other conditions (ear infection, low-grade fever, virus, teething, etc.) your sitter can still arrive as scheduled- however, please provide advanced notice to our office, in case additional accommodations are needed. SITTER RATE FOR SICK CHILDREN: Sitters charge $25/hour for sick children exposure. Please Note: If you are required to cancel the appointment due to one of the illnesses listed above, normal cancellation rates apply.

A: STLSitters are paid for childcare services only. STLSitters are expected to clean up all childcare-related messes made during the appointment, but are not able to accommodate any additional cleaning, vacuuming, laundry etc.

A: Upon registration, members subscribe to a yearly membership that auto-renews, charging the card on file. Before renewal, members receive three email notifications sent to the registration email, reminding them to manage their account and cancel the membership if they no longer require services. Once auto-renewal occurs, memberships become non-refundable.

A: Refunds are only issued when we cannot secure a sitter for the requested date and time. Scheduling fees are non-refundable and non-transferable.

A: Yes, based on our member agreements, accounts may be terminated. Members who violate our company policies are at risk of termination. We don't want to, but we will!😀

A: Yes! Every appointment request requires a non-refundable scheduling fee, paid online via credit card. These fees are in place to ensure: Members receive a competent and screened babysitter, who arrives on time. If your sitter has logistics problems, is sick, or has "commitment problems" 🤣, our team will handle it! If, for any reason, we cannot confirm your appointment request, our team will promptly credit the scheduling fee back to your account for future use.

A: Sitters are paid at the time of departure directly from YOU, the member! Payment can be made via cash, check, or Venmo!

A: Yes! Sitters are owed full compensation for the time they are booked--even if you come home early. But! We have built a feature for situations where families are not exactly sure what time they will return home, and it’s called WIGGLE ROOM!

A: Families will always select a start and end time for each appointment, and are expected to return promptly, and compensate their sitter for the scheduled start time to scheduled end time. The "wiggle room" option is for parents who are unsure of the END TIME for an appointment (Think: Weddings, concerts, dinner parties) By selecting the "wiggle room" option, your sitter will know that the end time is to be determined. This is important for her for logistics purposes! Once wiggle room begins, payment starts being calculated by the minute, and parents only have to pay for the amount of time they need. There is no additional cost on the platform to select this option when scheduling.

A: Tipping is never required, but always appreciated! If you enjoyed your sitter and they met your expectations, adding a tip helps to incentivize them to return!

A: Transactions on our platform are always non-refundable.

A: All cancellations should be processed through the online member account, to ensure that there is no discrepancy with your sitter's payment. *If members text the sitter directly to cancel, the appointment is logged as confirmed, and a sitter must be compensated. Sitters are NOT ABLE to cancel appointments, without approval from a platform manager, so it is always required for MEMBERS TO MANAGE THEIR APPOINTMENTS appropriately from their member account. There is no additional charge if cancellations occur more than three hours before a confirmed appointment (please note, the scheduling fee is non-refundable). For cancellations within 3 hours of the appointment start time, the member will be responsible for the full amount of the confirmed appointment time. Cancellation fees are settled online via credit card and are compensated to your sitter for the inconvenience through STLSITTER.

A: Yes! Members are able to cancel pending & confirmed appointments, at any time, from their online account.

A: If your appointment is categorized as confirmed, visit your online account to submit a time change request for no additional charge. Note: You cannot change the DATE of the appointment. There is a chance your provider will not be available to accommodate this change. If the sitter is NOT ABLE to confirm time change request, they will decline it, which will default it back the originally confirmed time. At this point, members have the option to keep the appointment, or cancel it and reschedule. Additional scheduling fees will apply.

A: Excited to join a fun and supportive team? Click on "Apply as a Sitter" on the home page! Once your application is in, our platform managers will connect with you within 72 hours. Stay tuned for the next steps, we walk you through the process, step by step!

A: Our sitters must have previous babysitting experience, up to date CPR certification, clean driving and background checks, a positive attitude, and love for children!

A: We request that STLSITTERS are prepared to make themselves available for four shifts per month. We make exceptions for seasonal sitters, who are attending college out state, or sitters who have special circumstances. We are pretty flexible, and big on communication!

A: You can still be an STLSITTER! One of the things STLSITTER's love the most is the flexible scheduling, and the ability to go and go, throughout the different phases of life. Our activation process is easy and quick!

A: We are seeking sitters who align with our mission, and core values. STLSiter's are honest, dependable, adaptable, and confident problem solvers.

A: Yes! You can still apply, and our team will help you become certified!

A: Absolutely! We love when sitters return, and so do our families! To reactivate your account, follow these steps: 1. Head to stlsitter.com 2. Navigate to the Sitter page and click on the "Reactivate Now" button OR click this link: https://app.process.st/workflows/STL-SITTER-Reactivation-tQa36vyn5ZbTRqxs0ipPog/run-link 3. Complete this^ reactivation form and click SUBMIT 4. Our managers will review your account and send you the next steps, which might include undergoing a new Smart Sitter certification. 5. Don't worry; we're here to support you every step of the way. If additional training is needed, we've got you covered! 6. Sitters in good standing, with updated certifications, can start accepting jobs within 72 hours of re-activation. Welcome back to the team, we missed you!

A: No! We set the rates for our Sitters, which is currently $18/hr. However, always view the details section of each appointment request, to verify if there are changes to the normal rates, based on special circumstances!

A: STLSitter's are always paid directly by the clients, at the time of departure. (Cash, Venmo, PayPal, Check etc) We set the rate to a $18 flat fee. Tips are appreciated, not expected.

A: STLSitter's are paid the Full amount owed (FOA) for Cancellations that happen within three hours of a confirmed start time. Families are not charged for appointments cancelled outside of three hours. If you incur a cancellation as a sitter, and you would still like to confirm a job, STLSitter's can communicate with our platform managers, to be on-call!

A: Yes! There is an additional mileage fee of 58c per mile, whenever a child is in your vehicle. Sitters are not paid for transportation to and from an appointment.

A: Scheduling is a breeze with our platform! STLSITTERS are requested directly by our members, for a specific time and date. Sitters have the flexibility to confirm or decline the job based on their availability. Another option for sitters to confirm jobs is our Consistent Care option. This is perfect for sitters who like to plan their schedule in advance, with one family. The last option, is for sitters to claim jobs from our Waitlist!

A: Whenever you need! Text messages work great, and our team is always monitoring for communications! Save this number 314.625.8420 to your phone, and reach out whenever you need us!

A: This largely depends on how long it takes for you to collect the necessary on-boarding documents! We can get you through our interview and training process fairly quickly. If you have concerns regarding the timing of your application, reach out to us!

A: It just depends! If you are taking appointments through Casual Care, you could work with a handful of families, or a different family each time. If you prefer to work with 1-2 families you can sign up for a Consistent Care request. JAXSitter's also have the option to pick up jobs that are waitlisted, from the pending page, of your sitter account!

A: Safety is our top priority! Our team evaluates the safety of the home environment to make sure it's a healthy, happy and safe space for our SITTERS! If Sitters have concerns regarding an appointment, they can report it from their Sitter account, and our team will step in to provide support.