Our New & Improved
year-round Matching Program
What's New and Improved
Beginning 10/19, members will have full access to our PROGRAM booking feature; which will allow the option to enter any appointments needed for the following 6, 7, or 8-week period. The appointments do not have to be weekly or consistent, but typically the more consistent the schedule is, the more consistent coverage we can provide. The program booking will be available on a rolling basis, meaning families can submit their requests at any time, with whichever start date they prefer, as long as 2 weeks notice is given.
What to Expect & Our Recommendations
The STL Sitter team will work on all program requests in the order they are received and send an electronic proposal to the family, in 7-10 business days, with a full breakdown of the appointments we are able to cover with the least # of sitters.
Families will have the option to schedule a complimentary Meet and Greet Call with the proposed sitter(s), prior to confirming or declining care, to make sure they are a good fit!
This option will be best for families who have advanced notice, multi-day recurring requests, who would like our office to identify sitters who can fully commit to all or most of their appointments, and the ability to meet their sitter in advance!
Families who submit requests that are not likely to be filled in 7-10 days, based on current sitter availability, will be notified immediately so they can either begin to enter their requests through the normal booking feature or secure alternate arrangements.
How It Works
Matching Program FAQs
Members will be able to request sitter matches for their consistent, weekly needs in 8 week sessions, rather than the whole semester at once; because we understand it is hard to set a consistent schedule - especially an entire semester in advance! Many of our providers are local college students with fluctuating schedules, so it is easier for them to commit to 8 week requests at a time, rather than 16 weeks. The shorter sessions allow us to provide more consistency to families and quicker turnaround times for match proposals.
Additionally, our 2020 Fall program start date for Session 1 is even sooner! Now there is no worrying about finding care during the interim - your sitter(s) starts as soon as school begins for your little one(s) and the registration periods are carefully selected to ensure a smooth transition into Session 2 for you, your family, and your provider(s).
STL Sitter’s Semester Matching Program is a booking option for families who have a large childcare request and would like to be matched with 1-3 sitters who can accommodate their appointments for the entirety of the Semester Session; rather than booking with multiple, different providers each month on an as-needed basis.
We are most responsive to email during business hours and can be reached at firstname.lastname@example.org!
If you prefer to speak to a booking manager, please click HERE to schedule a 15 minute bookng consultation to discuss your needs and get answers to all of your questions before registering.
Session 1 Dates of Care : August 24 - October 16
Session 2 Dates of Care : October 19 - December 11
Unfortunately, we are not able to process match requests for 1 day/week. If you are in need of a sitter 1x/week, please submit these needs through the "Make an Appointment" feature in your member account.
We are never able to guarantee a match will be confirmed prior to the official program start date.
Any needs you have outside of the established session dates should be booked via your online account through the 'Make an Appointment' feature with available providers!
We are always happy to check with your program sitter to see if they can accommadate any additional dates/times for your family. Please email our office to check on availability or ask the sitter when they are in your home. If you know additional dates you need care when registering outside of your weekly, consistent schedule, the most effecient way to include them in your request is to add them before your registration is submitted.
Remember: all appointments must be booked properly on the STLS website in order for us to dispatch a sitter!
We offer all sitters the flexibility of a limited number of 'cover requests' each semester. In the event your sitter needs to request off for any reason, they will notify our office and we will contact you immediately to either arrange alternate care for that day or cancel the appointment if you are no longer in need!
We always do our best to match you with the fewest # of sitters possible to ensure the most consistency for your family, however, there will most likely always be a few days out of the semester any sitter will be unavailable due to holiday/travel/sickness etc.
Unfortunately the only way we can match you with a consistent sitter in the Fall and the Spring is if you have a consistent schedule. Our providers are college students looking to maximize their weekly availability during the school year, so we cannot accommadate a sitter match if you cannot guarantee the hours each week.
Our fees are based on requesting coverage for each week of the program, so if there are multiple weeks you do not need consistent care we recommend scheduling through the normal online booking system!
If you have inconsistent needs during the Summer and still wish to be matched with a small # of providers, we are happy to work on your request if you submit it through the online 'Summer Program' feature.
Members who need 2 appointments in a day are able to register their schedules accordingly. The matching fee will increase by $5/appt/day if 2 time slots are requested (included below).
A common split-day request is 6am-9am + 3pm-6pm. The STLS Office will still match you with the fewest # of providers possible!
Unfortunately we are not able to confirm year-long care for any STLS families due to the nature of our providers' schedules changing each semester. If you are a family in need of consistent care all year you will need to register via the Semester Program feature each semester. If your current sitter is avialable to continue we are happy to coordinate at the time of registration, but we can never guantee in advance!
Session 1 Registration : July 10 - August 10
Session 2 Registration : September 1 - October 1
The STLS Office will contact you via email as soon as a sitter match has been identified! Until you receive a match email, your request is not guaranteed.
Once you receive a match email, you will have the opportunity to view the sitter profile, schedule a phone interview or Zoom meet and greet call, or have an in-person paid “test sit” to ensure they are a good fit before confirming your appointments.
If the sitter is not a good fit for your family, the STLS Office will work to provide another match option as soon as possible.
All registrations are REQUESTS until the office has emailed you that a sitter match has been secured. We cannot guarantee coverage until a match has been found and the popover has been completed!
In efforts to not leave members in a bind, our office will email all members who have not been matched on 1/10 to give them time to make alternate childcare arrangements, remain on our list, or receive a deposit refund and cancel their request.
There is a high demand for Fall sitter matches, especially during these uncertain times where families prefer to limit the # of providers they expose to their families. STLS is not able to guarantee a match in advance for any families who register after our deadlines, but we welcome all submissions and will work on them with our team of sitters in the order they are received!
There is a section of the registration where members can request specific sitters for their request. Our office will check with any providers listed to see if they are able to accommodate your schedule before we open the request to the rest of our team. If any of your requested sitters can accommodate, we will confirm the appointments with them!
To qualify for a sitter match via the Fall Program, members must have a need for a weekly, consistent sitter, at least 2 days/week, for one of our 8 week sessions. Members who need less than 2 days/week of care should book their appointments via the “Make an Appointment” feature in their STLS online portal.
The Fall Matching program is designed to provide consistent care to families that desire to work with 1-2 sitters. By submitting your dates/times your family needs childcare during our registration periods, the STLS Office is able to identify sitters who are able to commit to your needs in advance, so you can kick off back to school with comfort knowing your schedule and sitter(s) are locked in.
Many families who utilize our matching programs also see the benefit of working with fewer sitters so they can provide a smoother transition for their children and spend less time orienting new sitters to their routines!
Yes! Clients have the option to list sitters in their registration you would like us to check with before opening the request to the rest of our staff. Our office always attempts to match you with previous sitters first, to provide you with as much consistency as possible!
Yes! Our semester matching program features a free 15-30 minute Meet & Greet Zoom/FaceTime call, where you have the opportunity to ask your sitter any questions, go over expectations for the semester, and introduce them to your family.
Families who prefer to have an in-person test sit rather than a Meet & Greet call are able to request one, but the sitter should be paid for their time. Test sits can be scheduled for any length of time, but if you need the sitter for any less than 2 hours, the $30 minimum will apply.
Our sitters and staff understand that not every sitter is the right fit for every family! We are always happy to re-open your program request if the original match is not the best fit, with the possible anticipation of a later start date. We encourage members to contact our office throughout the session if they have any questions or concerns!
Yes! All policies listed in our Terms and Conditions remain the same for all sitters, no matter the manner of booking. These policies are in place so that we can provide you with the most efficient service.
Sitters are happy to transport your children wherever they need to go! All sitters on staff have clean driving records and drive their own insured vehicles.
The transportation cost is 0.58 cents/mile for distances over 10 miles or a $5 flat fee for distances less than 10 miles.
We recommend each family discuss carseat logistics during the popover to determine what will be the best solution for the client and sitter! Our managers are happy to make recommendations if an easy solution is not found during the popover.
Although each family's situation is unique, here are some things clients have done in the past that have been successful:
-Install carseats in the sitter's car on the first day of care (if the sitter is agreeable)
-Leave carseats at the school/camp where the sitter will pick up the children
-Leave carseats in the client's garage for sitter to pick up before getting the children from school
All cancellations can be completed in your online client account! A cancellation fee applies if you are cancelling within 48 hours of the appointment time. All cancellation fees are paid online via credit card and sent to your sitter for the inconvenience.
Our office actively works to fill all program requests as quickly as possible! If you secure alternate care or need to cancel your appointments for any reason, please contact our office via email.
All matching fees are non-refundable!
The STLS Office is happy to make sure your snow day needs are covered! We have multiple managers on-call on days where incelement weather is expected ready to answer any questions you may have. Unless a level 3 weather emergency is announced or there are road closures in your area, all STLS Sitters are scheduled to arrive as planned!
Should you need to make a time change request or cancel your appointment, please utilize these features in your online account. All notifications will go directly to your sitter!
Members can submit time change requests free of charge in their online portals 24/7. Time change requests are sent directly to sitters to confirm or decline based on their availability. If a time change request is declined by your sitter, the original appointment time will still be confirmed and the sitter will arrive as planned.
*Matching fees are non-refundable.
Our COVID-19 policies are available 24/7 in member and sitter portals! Any specific questions/concerns should be directed to our office team.
Members requesting a Fall Program sitter will pay a matching fee directly to the STLS Office at the time of registration. The matching fees are determined by the # of appointments requested each week, and are listed below for reference. In addition to the matching fee paid to the STLS Office, members will still pay their providers at the time of departure from appointments.
Sitters are paid directly by the client via cash, check, PayPal, or Venmo at the time of departure!
EFFECTIVE 1/1/2020: All program sitters are paid a flat rate of $15/hour. This applies to all Semester Program appointments, regardless of the number of children you have.
Tipping is never expected but always appreciated!